Rose n’ Thyme | Terms & Conditions

Terms and Conditions

1.1 All Products listed within the site are available almost everywhere in the UK, Channel Islands and Republic of Ireland.
1.2 Products may be delivered in bud to ensure longer life. Some Products may be harmful or poisonous - please contact us on the number below if you require further information before submitting an order.
1.3 All Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without notice.
1.4 In the event that we are unable to supply the Product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.
1.5 CT Retail Ltd trades under UK Law
1.6 When the customer places an order with CT Retail Ltd on the Internet , they are entering a legally binding contract.
2.1 Prices listed in our website are valid for at least 14 days.
2.2 Prices for flowers and gifts include VAT for deliveries within the UK, Republic of Ireland and Channel Islands, but exclude Delivery. The current charges for local delivery within 20 miles is £5 and UK-wide delivery is £8.
3.1 When completing the order you shall be required to provide us with your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details.
3.2 As soon as we receive your submitted order we will send an e-mail confirming your order details and advising you that your order is being processed.
4.1 Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number and e-mail address so that we can notify you in the event that any delivery problems are encountered.
4.2 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the intended delivery date you acknowledge that in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full in accordance with paragraph 1.4 above.
4.3 Special delivery conditions apply to certain locations where a third party is involved, such as hospitals, airports, hotels and ships. In such cases, the signature of the person authorised to receive the order shall be accepted as proof of delivery and fulfilment of the order.
4.4 Our delivery period is from 8:30am to 6:30pm unless AM or PM specific is requested at an additional charge.
We abide by the Consumer Protection (Distance Selling) Regulations 2000 and the Electronic Commerce (EC Directive) Regulations 2002.
5. CANCELLATION of Non Perishable Goods.
5.1 An order for non perishable items may be cancelled within 2 working days of you receiving the goods, so long as the goods are returned in the condition in which they arrived at your premises. You, the customer, must pay the cost of returning the goods. The cost of the goods will be refunded within 30 days.
CANCELLATION of Perishable Goods.
5.2 In the case of perishable goods, you may amend or cancel your order by contacting us over the telephone on +44 (0)141 942 9346 prior to the following cut-off times: - In the case of our standard delivery service, no later than three hours after our acceptance of the order.
5.3 To amend or cancel your order, please contact the Rose n’ Thyme team from 9am until 5pm Monday to Saturday using the contact details below.
5.4 If you amend or cancel your order containing perishable goods within the time limits stated at paragraph 5.2, then we will credit your payment card with the appropriate sum within 30 (thirty) days of the amendment/cancellation.
5.5 Where you amend or cancel an order for perishable goods outside the time limits stated at paragraph 5.2, we may be unable to resell any unwanted goods since they are freshly arranged to order and we may also have incurred a charge to our courier on the booking of your delivery. Accordingly, we will be entitled to retain in full the price of the goods debited from your payment card on any such cancellation.
5.6 In the case of mixed orders comprising both perishable and non-perishable goods, your cancellation rights under clause 5.1 above will only apply to that part of your order which comprises non-perishable goods. You may amend or cancel that part of your order which comprises perishable goods in accordance with the provisions of clauses 5.2 to 5.5 above.
5.7 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.
6.1 In the event that you are not satisfied with our service, complaints should be addressed to:
By email:
By telephone: 0141-942-9436
By post:
Customer Services
Rose n' Thyme
120 Drymen Road
G61 3RB
All complaints should be addressed within 24 hours upon receipt of flowers.
Co. Reg. Name. CT Retail Ltd.
Registered in UK (Scotland)
Reg. No. SC471378
6.2 Our Customer Service Team is available from 9am to 5pm from Monday to Friday.
None of the information contained in the Customer Service section will affect your statutory rights as a consumer.
7.0 Many flowers are seasonable avaliable and this may vary depending on region and country. Therefore, sometimes, the florist may need to substitute one flower variety or plant, or indeed packaging and sundry items, for another. When doing so, out florists must adhere to strict substituion guidelines detailed below.

1. Any substitution will be of superb quality to ensure customer satisfaction. 2. The colour and shape of the chosen product must take priority and no change in size or shape is permissible. 3. The value of the replacement flower or plant will be equal to, or greater than, the origianl variety. 4. When substitution is made, the utmost care is taken to provide flowers or plants which maintain the overall effect of the gift.